Privacy Policy

Your privacy is important to us. We at Auto Rescue Solutions, Inc. ("Auto Rescue Solutions") are committed to protecting your privacy.

By using services made available through this website or any of its subsidiaries("Auto Rescue Solutions Site") or by downloading or using the AutoRescue Solutions Consumer, Inspection or Fleet app ("Auto RescueSolutions App" or "App") or by ordering directly from Auto Rescue Solutions or any of its affiliates (the "Service"), you acknowledge that you have read and agree to be bound by this Auto Rescue Solutions Privacy Policy (the "Privacy Policy"). If you do not wish to be bound by the terms of the Privacy Policy, please do not download or use App or use Service.

Personal information is any information that can be used to identify you or that we can link to you. To protect your privacy, we have adopted and adhered to certain principles concerning the privacy of information you provide to us, either directly or indirectly. We have also established processes in how we use it, disclose it, and store it in the course of you using App or Service. Pleaseread the following to learn what information we collect from you and how we use that information. The Privacy Policy also covers the choices you can make about the data we collect, and how you can control them.

The Types of Personal Information We Collect

Informationyou provide to us
‍We collect the information you voluntarily provide to us, such as your name, phone number, and email address (“Contact Information”). For instance, when you want to learn more about Auto Rescue Solutions Service or contact our Customer Care group for assistance with your Auto Rescue Solutions Service or you order Auto Rescue Solutions Service. We use your Contact Information to send you Service Quotes, notices based on your settings in the App, such as notifications about the arrival of the technician, schedule updates, AutoRescue Solutions maintenance for your Vehicle, special offers, or to comply with any legal requirements.

We collect location information such as home, work, office, fleet hub, or any other address (“Address”) where your vehicle requiring the Service is parked. When you order Service, our technicians must be able to contact you and travel to the location you specify to perform Service. We share your Contact Information and Address with our technician when you request work on your Vehicle.

We collect information about the Vehicle (“Vehicle Information”) such as a vehicle’s make, model, trim, engine-type, manufacturing year, type and condition of tires, health of the vehicle, type of parts, parts wear and tear, and mileage, depending on the type of requested service. We use Vehicle Information to diagnose the Vehicle, determine the effort and parts required to repair, or maintain the health of a vehicle. We share Vehicle Information withour Service Writers to determine the associated cost; Customer Care to support the customer requests; Engineering and Product teams to build and optimize technologies, algorithms, data analysis, and automated fault diagnostics; and technicians who need to perform the requested Service on a vehicle.

Information we collect automatically
We automatically collect information about you, necessary for Auto Rescue Solutions to perform essential functions and services in a secure way about your use of Auto Rescue Solutions Site or App. You will not be able to opt-out from this data collection, sharing and/or processing if you want to continue to use Auto Rescue Solutions products. The automated Information is collected using cookies and similar technologies when you use, access, or interact withus via Auto Rescue Solutions Website or App. We may, for example, collect information about the type of device you use to access our websites, the operating system and version, your IP address, your general geographic location as indicated by your IP address, your browser type, the webpages you view on our websites, and whether and how you interact with content available on our websites. We also collect this information to guide product improvement and customer support decisions, which is our legitimate interest. When you download or use the App, we may receive information about your location and your mobile device, including a unique identifier for your device. We may use this information to provide you with location-based and other personalized content. Most mobile devices allow you to turn off location services.

Financial Information
‍The Service available through the Auto Rescue Solutions Website allows its Consumer Customers to pay with a credit card or debit card, collectively referred to as the payment system (the "Payment System"). The Payment System uses a third-party payment processor, Stripe, to handle all credit cards, debit cards, and third-party system transactions. If a consumer customer makes use of the Payment System, and inputs credit or debit card number to pay for service, itis encrypted and is only routed (in encrypted form) to Stripe.

Protecting Your Privacy
‍Your name and contact information will not be shared with Third Parties for marketing purposes without your permission.

Your name and contact information will only be shared with Auto Rescue Solutions employees, technicians, and authorized contractors to complete any work you request through the Website.

We may send you to email communications, including information that we think maybe of interest to you. For example, after you input your vehicle informationand purchase a maintenance or repair service, we may provide notifications to you when your vehicle is due for another Service. You may opt-out of receiving these marketing emails by clicking on the unsubscribe link in any such email you receive from us.

Auto Rescue Solutions does not knowingly collectany information about or allow accounts to be held by users under 18. If we discover an account of any user, we believe under 18 years of age, the account and all related information will be removed.

The Legal Bases for Using Personal Information
‍Auto Rescue Solutions may release any user information as required by law or in the good-faith belief that disclosing such information is reasonably necessary to comply with a subpoena, discovery request, court order, or other legal process issued by a court of competent jurisdiction. Auto Rescue Solutions may also release any user information in the good faith beliefthat such disclosure of the information is reasonably necessary to enforce our Terms and Conditions for the use of the App or the Service, to defend orrespond to any legal actions initiated by third-parties related to your useraccount or your use of the App or the Service; or to protect the personalsafety of staff, users, or the general public.

Our Use of Cookies and Other Similar Technologies
We use cookies and similar technologies like pixels, tags, web beacons, and other identifiers to help us personalize our websites for you, remember your preferences, understand how users are using our websites or app, and help customize our marketing offerings.

Cookies
A 'cookie' is a small data file containing a string of characters that is sent to your computer when you visit a website. When you visit the website again, the cookie allows that site to recognize your browser. The length of time a cookie will stay on your computer or mobile device depends on whether it is a "persistent" or "session" cookie. Auto Rescue Solutionsuses both types of cookies. Session cookies will only remain on your device until you stop browsing. Persistent cookies stay on your computer or mobile device until they expire or are deleted.

Pixels
In addition to cookies, we sometimes use small graphic images known as 'pixels' (also known as web beacons, clear GIFs, or pixel tags). We use pixels in our email communications to you (if you have selected to receive such communications) to help us to understand whether our email communication has been viewed.

‍How to Contact Us
‍If you have any questions about the use of your personal information, please send an email to marketing@autorescuesolutions.com.

Changes to Privacy Policy
‍Auto Rescue Solutions may modify or update the Privacy Policy when necessary to reflect customer feedback and changes in our App or Service. Please review it regularly. When we update this Privacy Policy, we will revise the 'LastUpdated' date at the top of this statement. A revision to the Privacy Policy is effective immediately when posted on the Auto Rescue Solutions Site or App. If there are material changes to this statement or in how Auto Rescue Solutions uses your personal data, we will notify you either by posting a notice of such changes before they take effect or by directly sending you a notification. We encourage you to regularly review this statement to learn more about how Auto Rescue Solutions is using and protecting your information. Your continued use of the Auto Rescue Solutions Site or App or the Service after a revision has been posted will constitute your acknowledgment and acceptance of the terms of the revised Privacy Policy.